enbet Privacy Policy

1. Introduction

enbet is a trusted online casino and betting platform in Bangladesh. We take very seriously the personal information you share with us while using our services. This Privacy Policy will inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.

This policy applies to enbet's website, mobile interface and related services. By registering on our platform or continuing to use our services, you are agreeing to the terms of this Privacy Policy. If you have any objection to any part of this policy, please contact us or refrain from using our services.

2. Information We Collect

enbet collects only the information necessary to provide our services. The types of information we may collect are as follows:

2.1 Information Provided Directly by You

When you create an account or use our services on our platform, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (e.g. a copy of your National ID card or passport)
• Financial transaction details (via bKash, Nagad, Rocket, Upay or bank transfer)
• Details of your communications with our support team

2.2 Automatically Collected Information

When you visit our website, technical information may be collected automatically, such as:

• IP address and browser type
• Device type and operating system
• Time and date of visit to the website
• Information collected through cookies and similar tracking technologies
• Gaming activity history and patterns

3. Purposes for Using Your Information

enbet uses your information for specific and lawful purposes. We use your information to:

• Create and manage your account and verify your identity
• Process financial transactions including deposits and withdrawals
• Improve the quality of our services and enhance the platform experience
• Prevent fraud, money laundering or other illegal activities
• Ensure responsible gaming and identify problematic gaming behaviour
• Provide you with necessary support through our support team
• Deliver relevant promotional information to you (subject to your consent)
• Diagnose and resolve technical issues

4. Information Sharing and Disclosure

enbet does not sell or rent your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

Certain trusted third-party services are used to operate our platform, such as payment processing providers (bKash, Nagad, Rocket, Upay, bank transfer services), game software providers and security service providers. Only the necessary information is shared with these partners, and they are required to follow our guidelines and privacy standards.

4.2 Legal Obligations

We may disclose relevant information when required to meet legal obligations, comply with court orders or cooperate with investigations by authorities. In such cases we disclose only what is legally required.

4.3 Business Changes

In the event of a business merger, acquisition or asset transfer, user information may be transferred. We will notify you in advance if such a change occurs.

5. Cookie Policy

The enbet website uses cookies and similar technologies. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required to maintain the core functionality of the website, such as login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyse website usage and improve the experience.

You can control or reject cookies through your browser settings. However, disabling certain cookies may limit the functionality of the website.

6. Data Security Measures

enbet has implemented multiple technical and administrative measures to protect your information:

However, data transfer over the internet is not completely secure. We strive to ensure the highest level of security, but no method can be claimed to be 100% secure.

7. Data Retention Period

enbet retains your personal information only for as long as it is necessary. Generally:

• Account-related information is retained while the account is active and for a period of time after it is closed.
• Financial transaction records are retained for periods determined by legal and accounting requirements.
• Support communication history is kept for a defined period to improve service quality.
• Information required to meet legal obligations is retained for the period specified under the relevant law.

Once the retention period expires, data is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. We will update the relevant information as quickly as possible.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. Upon receiving such a request, we will stop processing immediately.

8.5 Right to Data Portability

You may request to receive your information in a structured and commonly usable format.

To exercise these rights, please contact our support team.

9. Privacy of Minors

enbet's services are for persons aged 21 and above only. We do not knowingly collect information from minors. If we are informed that a minor is using our services, we will immediately close that account and delete the related information.

If you believe a minor is using our platform, please contact us.

10. Third-Party Links and Services

Our platform includes services from game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Microgaming, NetEnt, Ezugi and others). These third parties have their own privacy policies and enbet is not responsible for their methods of collecting and using information. It is recommended that you read the privacy policy of these third-party services before using them.

11. Changes to the Policy

enbet may update this Privacy Policy from time to time. If there are any significant changes, we will:

• Publish a notice on the website
• Notify you via your registered email or through live chat
• Update the "Last Updated" date at the beginning of the policy

If you continue to use our services after a revised policy is published, you will be considered to have agreed to the new policy.

12. International Data Transfers

To operate our services, your information may be stored or processed on servers in various countries. In such cases we ensure that the transferred information is handled in accordance with the protection standards described in this policy.

13. Contact and Complaints

If you have any questions, suggestions or complaints about this Privacy Policy, you can contact us. Our support team is available 24/7 — in Bengali and English:

We will try to respond to your request as quickly as possible. Privacy-related requests are handled with the highest priority.

This Privacy Policy applies to all users of the enbet platform. You are advised to read and understand it. If you have any questions, please contact our support team.